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Pre-qualifying call-back service
Service providers currently offer Call Back service to customers to make long-distance calls from a country that imposes high call tariffs more affordable. The present ...
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Desktop telephony application program for a call center agent
In accordance with a first aspect of the present invention, a method is practiced in a call center that has a call distributor for distributing calls and a telephony ...
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Call handling in a communication network
OF PREFERRED EMBODIMENTS FIG. 2 shows a preferred embodiment of a call handling system according to the present invention. A call handler 1 receives calls 100 and ...
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Data interface connected in line between a keyboard and a keyboard port of a personal computer
An object of this invention is, therefore, to provide a simple and unobtrusive bidirectional PC data interface that does not use one of the PC's RS-232 ports. Another ...
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System and method for developing and processing automatic response unit (ARU) services
OF THE PREFERRED EMBODIMENTS 1. Overview of the Preferred Embodiment of the Present Invention The present invention provides a system and method for developing ...
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Notification of toll free call charging status
FIG. 1 is a block diagram of a telecommunications network. Attached to the network are a conventional telephone 1 and a coin station 2 both connected to local exchange ...
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Vehicle locating system utilizing global positioning
OF THE INVENTION FIG. 1 is a diagram of a prior art vehicle location system 100 which utilized a plurality of stationary location towers, herein after referred to as ...
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Object tracking apparatus and method
OF THE INVENTION Referring to FIG. 1, an organizer 102 is capable of communicating with a variety of objects in its environment, including, for example, a wallet 104, a ...
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Navigation apparatus and information generating apparatus
An object of the present invention is to provide an information generating apparatus that utilizes information with improved reliability achieved by improving the re ...
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Mobility management for a multimedia mobile network
The present invention provides a network architecture, an addressing scheme, and various mobility management methodologies, as well as apparatus for implementing them in ...
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