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Access method for broadband and narrowband networks |
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Communication terminal apparatus and control method thereof |
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Mobile station for use in mobile radio systems |
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Communications network and method |
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Wide band automatic frequency control circuit |
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Laser cutting of tubular articles |
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Test apparatus for telephone lines |
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Telephone switching system with switched line circuits |
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Leaving a message on a held connection
| Details |
Inventors: Nepustil, Vladimir;
Assignee: Lucent Technologies Inc. (Murray Hill, NJ)
Primary Examiner: Tsang; Fan S.
Assistant Examiner:
Attorney, Agent or Firm: Ulrich; Werner
This invention relates to arrangements for leaving messages from a held telephone. A recording device or system attached to the held telephone station, to a PBX or to a central office switch records the message in response to a request from the held party. Advantageously, this permits a party who has been put on hold by another party a third alternative between the presently allowed alternatives of hanging on or hanging up; a message may be all that is needed and the held party can be saved from frustration. |
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DETAILED DESCRIPTION FIG. 1 is a system diagram illustrating the operation of applicants' invention in a number of its embodiments. Shown are a switch 10 which is a central office switch. Also shown is a private branch exchange (PBX) 30 located at a customer's premises for handling communications among stations of that customer and also for handling incoming and outgoing communications to and from the public switched telephone network (PSTN). In order to illustrate one embodiment of the invention, telephone station 11 is shown which has an attached recording device 12. This recording device can be readily adapted from existing answering machines. This can be done, for example, by adding a supplementary outgoing announcement arrangement, triggered by a button indicating that a new message is to be recorded; following a transition by the telephone station from a held state to a state wherein incoming signals are detected, the new message is played. The recording device performs a number of functions in applicants' embodiment. When the user of telephone station 11 presses an appropriate button the recording device is alerted to record the message by the user of telephone station 11. The end of the message is signaled by the user of telephone station 11 pressing another or the same button. After a message has been recorded, the recording device continues to stay on the line connecting telephone station 11 to switch 10 even though telephone station 11 has gone on-hook. As soon as recording device 12 recognizes that the holding party, i. e. , the party that placed telephone station 11 on hold, has gone from hold back to an active connection, recording device 12 will play the recorded message. Recording device 12 detects the transition of the holding station back to the communicating mode by any of a number of well known methods, for example, by detecting the presence of signals in the voice band. After the recording device has finished playing the message it will disconnect itself and telephone station 11 from the line to switch 10, thus enabling the user of telephone station 11 to re-originate and/or receive incoming calls
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