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| Service providers currently offer Call Back service to customers to make long-distance calls from ... |
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| Desktop telephony application program for a call center agent |
| In accordance with a first aspect of the present invention, a method is practiced in a call center ... |
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| Call handling in a communication network |
| OF PREFERRED EMBODIMENTS FIG. 2 shows a preferred embodiment of a call handling system according ... |
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| Data interface connected in line between a keyboard and a keyboard port of a personal computer |
| An object of this invention is, therefore, to provide a simple and unobtrusive bidirectional PC ... |
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| System and method for developing and processing automatic response unit (ARU) services |
| OF THE PREFERRED EMBODIMENTS 1. Overview of the Preferred Embodiment of the Present Invention The ... |
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| Notification of toll free call charging status |
| FIG. 1 is a block diagram of a telecommunications network. Attached to the network are a ... |
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| Vehicle locating system utilizing global positioning |
| OF THE INVENTION FIG. 1 is a diagram of a prior art vehicle location system 100 which utilized a ... |
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| Object tracking apparatus and method |
| OF THE INVENTION Referring to FIG. 1, an organizer 102 is capable of communicating with a variety ... |
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| Navigation apparatus and information generating apparatus |
| An object of the present invention is to provide an information generating apparatus that utilizes ... |
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| Mobility management for a multimedia mobile network |
| The present invention provides a network architecture, an addressing scheme, and various mobility ... |
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Method, apparatus and business system for online communications with online and offline recipients
| Details |
Inventors: Weyer, Frank Michael; Javaher, Troy Kurosh;
Assignee:
Primary Examiner: Maung; Zarni
Assistant Examiner: Lin; Kenny
Attorney, Agent or Firm: TechCoastLaw, Weyer; Frank M.
The present invention comprises a method, apparatus and business system for allowing on-line communications with members of a group of recipients for whom the invention has been implemented. A group may, for example, comprise members of a particular business or profession. For example, a group may consist of doctors admitted to practice medicine in the United States. Individual members of the group may or may not have existing internet presences. The invention allows online users to communicate with each member of a given group regardless of whether or not the member has an existing internet presence. In one or more embodiments, the invention does so by setting up a database of contact information for members of the group, creating an internet presence for each member of such group, creating an on-line user interface allowing a user to access the member's created internet presence, and providing means of communications between the created internet presence and the member recipient. |
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DETAILED DESCRIPTION The present invention comprises a method, apparatus and business system for allowing on-line communications with members of a group of recipients for whom the invention has been implemented.
A group may, for example, comprise members of a particular business or profession.
For example, a group may consist of doctors admitted to practice in the United States.
Individual members of the group may or may not have existing internet presences (as used herein, the term "internet presence" refers to an internet e-mail address and/or website, or other means for receiving or sending communications via the internet).
The invention allows online users to communicate with each member of a given group regardless of whether or not the member has an existing internet presence.
In one or more embodiments, the invention does so by setting up a database of contact information for members of the group, creating an internet presence for each member of such group, creating an on-line user interface allowing a user to access the member's created internet presence, and providing means of communications between the created internet presence and the member recipient.
The invention allows a user to communicate with an intended recipient who is a member of a group for which an embodiment of the invention has been implemented using the created internet presence, regardless of whether or not the recipient has a pre-existing internet presence.
In one or more embodiments, if the recipient has a pre-existing internet presence, online communications from a user are transparently forwarded from the created internet presence to the recipient's existing internet presence.
In one or more embodiments, a "reply to" address is created for a sender/user and added to e-mail messages sent by the user so that any reply message from the recipient will be returned to the sender via the sender's created address.
In one or more embodiments, when a sender's e-mail message is replied to by the recipient, the reply message's "reply-to" address is replaced with a created e-mail address for the recipient, so that the reply appears to have been sent from the recipient's created e-mail address even if it has been sent from a different e-mail address
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