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Home Caller ID Monitoring-system

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 Monitoring system

Details
Inventors: Longman, Peter George; Jackson, Christian Moray;
Assignee: Care Monitoring 2000 Limited (West Midlands, GB)
Primary Examiner: Chan; Wing F.
Assistant Examiner:
Attorney, Agent or Firm: Mathews, Shepherd, McKay & Bruneau, P.A.

The invention concerns a monitoring system for monitoring incoming telephone calls routed through a call transference system, the system comprising an electronic processor and an associated database, the system being adapted to detect the originating number of the caller and the called number to which the incoming call was made before being transferred, to automatically generate a return call to any incoming call the originating and called numbers of which have been identified without answering the incoming call, and to store the time and date of an incoming call the number of which has been identified and data representing the number to which the incoming call was made.

DETAILED DESCRIPTION The present invention is also concerned with providing a solution to this problem whilst still giving the cost saving advantages of an unanswered calling system.
One aspect of the invention comprises a monitoring system for monitoring incoming telephone calls routed through a call system, the system comprising an electronic processor and an associated database, the system being adapted to detect the originating number of the caller and the called number to which the incoming call was made, and to store the time and date of an incoming call the number of which has been identified and data representing the number to which the incoming call was made.
The present invention can be implemented by a computer program operating on a standard desk top computer.
An aspect of the present invention thus provides a storage medium storing processor implementable instructions for controlling a processor to carry out the method as hereinabove described.
Further aspects of the invention will be apparent from the description and the claims.


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