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 Pre-qualifying call-back service

Details
Inventors: Cave, Ellis K.;
Assignee: InterVoice Limited Partnership (Reno, NV)
Primary Examiner: Hong; Harry S.
Assistant Examiner:
Attorney, Agent or Firm: Fulbright & Jaworski L.L.P.

A system and method for administering Call Back service are disclosed which are capable of pre-qualifying such Call Back service. Such a system and method are capable of pre-qualifying a request for a Call Back service before returning a call back to the requesting customer. In this manner, the customer may not begin being charged at the lower call rate until after a connection is first established with the called number. A call back server may attempt to connect the customer requesting Call Back service with the called party by first attempting to establish a connection with the called party. Once a connection is established with the called party, the call back server may call the customer and connect the called party to the customer. In this manner, the customer may only be charged for a call back from the call back server if a connection is first established with the called number.

DETAILED DESCRIPTION Service providers currently offer Call Back service to customers to make long-distance calls from a country that imposes high call tariffs more affordable.
The present invention may be better understood after a more detailed description of the prior art method for administering Call Back service.
Turning to FIG.
1, a prior art method for administering Call Back service is shown in block diagram form.
Suppose for the purposes of explanation that a customer located in Brazil wants to call a party located in the United States.
Suppose further that a call from Brazil to the United States costs $1.
50 per minute due to the tariffs imposed by the Brazilian government.
Also, suppose that a call from the United States to Brazil costs $0.
75 per minute due to the lower tariffs imposed by the U.
S.
government.
FIG.
1 illustrates the prior art method in which the Brazilian customer 102 would utilize Call Back service to call the Called Party 110 in the United States in a more affordable manner.
Customer 102 first places a telephone call to a call back server 106 located in the United States via a telephone utilizing a public switch telephone network ("PSTN"), as indicated in FIG.
1 by arrow 1.
Typically, call back server 106 will play a recording that prompts customer 102 to enter the telephone number from which he is calling on the telephone keypad.
Call back server 106 will recognize the dual tone multi-frequency ("DTMF") signals that are keyed from customer 102 then call back server 106 terminates its connection with customer 102 (i.
e.
, hangs up).
Call back server 106 then places a return call back to customer 102 via telephone over PSTN 108, as indicated in FIG.
1 by arrow 2.
Once a connection is established with customer 102 (i.
e.
, customer 102 answers the call from call back server 106), customer 102 begins being charged at the lower calling rate of $0.
75 per minute.
Call back server 106 may then prompt customer 102 to enter the United States telephone number that customer 102 wants to call on the telephone keypad



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