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| Using detail-in-context lenses for accurate digital image cropping and measurement |
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| System and method for mobile electronic messaging |
| Generally speaking, exemplary embodiments of the present invention enable mobile phone users to ... |
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| Graphical animation and sound for Internet Call-Waiting messages |
| OF THE INVENTION FIGS. 1 and 2 depict possible operating environments for an embodiment of the ... |
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| Speech coding selection based on call related information |
| In accordance with the principles of the present invention, a variable voice compression ratio ... |
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| Fraud detection based on call attempt velocity on originating number |
| It is an objective of the present invention to provide a method and system for detecting fraudulent ... |
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| Image forming apparatus with space particle layer formed on transfer drum |
| An object of the present invention is to provide an image forming apparatus which can prevent ... |
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| Interactive television system and methodology |
| What is claimed is: 1. An interactive game system comprising: a controller for generating real time ... |
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| Database driven online distributed tournament system |
| An object of the present invention is to provide methods and devices for effectively operating ... |
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System and method for providing remote access to telecommunications services
| Details |
Inventors: Bhandari, Anil Kumar; Bi, Xiaolian; Brandt, Jeffrey Lewis; Huang, Alexander Lisheng; Johnson, Jeffrey Paul; Miller, James Thomas; Mueller, Stephen Mark; Scruggs, Jeffrey L.;
Assignee: SBC Technology Resources, Inc. (Austin, TX)
Primary Examiner: Barnie; Rexford
Assistant Examiner:
Attorney, Agent or Firm: Greenblum & Bernstein, P.L.C.
A system and method are provided for reviewing and updating a subscriber's telecommunications services, including a Caller ID service, using a graphical user interface via multiple data networks. The method includes presenting service data to the subscriber via the data networks and transmitting a data message from the subscriber to an intelligent peripheral via at least one of the data networks. The data message indicates a subscriber's desired update to a selected telecommunications service. The method also includes converting the data message into a protocol compatible with an integrated service control point. The converted data message is identical to a data message that the intelligent peripheral would create if the subscriber had entered the desired update via an interactive voice response system. The method further includes transmitting the converted data message to the integrated service control point, and updating the selected telecommunications service in accordance with the subscriber's desired update. Thus, the selected telecommunications service is updated substantially contemporaneously with the subscriber requesting the update at the graphical user interface. Moreover, the subscriber retains the ability to update and review service data via an interactive voice response. The method and system also enable the subscriber to view Caller ID information while being located remotely from the destination of the telephone call associated with the caller ID information. |
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DETAILED DESCRIPTION OF EMBODIMENTS In view of the above, the present invention through one or more of its various aspects and/or embodiments is presented to accomplish one or more objectives and advantages, such as those noted below.
An aspect of the present invention provides a user/subscriber access to a PCM system through a communications network, including the Internet and other data networks, without excluding the possibility of conventional IVR access.
Thus, the subscriber can conveniently customize services managed by the PCM through a graphical user interface (GUI) that efficiently presents the complex data associated with the managed services with minimal service provider interaction.
Another aspect of the invention provides for updating the actual service data in the PSTN substantially contemporaneously with access to the service data via the PCM, permitting near real-time access to the services managed by the PCM.
In another aspect of the present invention, the PCM manages multiple services, including, for example, Caller ID.
Thus, the present invention provides the subscriber access to Caller ID information remotely over the communications network in an efficient and user-friendly manner.
According to another aspect of the present invention, a method is provided for reviewing service data relating to a subscriber's telecommunications services using a graphical user interface.
The method includes transmitting a data message from the subscriber to an intelligent peripheral through at least one data network, the data message indicating a subscriber's desire to review the service data, and converting the data message into a protocol compatible with an integrated service control point.
The converted data message is identical to a data message that the intelligent peripheral would create if the subscriber had indicated the desire to review the service data via an interactive voice response system.
The protocol may be the SR-3511 protocol.
Then, the converted data message is transmitted to and the service data is retrieved from the integrated service control point
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Caller ID 
