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System and method for storing and transferring information tokens in a low network communication
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Inventors: Bennett, III, Raymond Walden; Pelletier, Karen Jeanne; Griffith, Laura Marie; Pickard, Michael Steven; Light, Jordan Howard; Bossemeyer, Jr., Robert Wesley; Israelski, Edmond W.; Stuckman, Bruce Edward; Heinmiller, Wayne Robert;
Assignee: Ameritech Corporation (Hoffman Estates, IL)
Primary Examiner: Chan; Wing F.
Assistant Examiner:
Attorney, Agent or Firm: Katten Muchin Zavis
A system (10) and method (40) are provided permitting cookie files to be used with telephonic customer premises equipment (CPE) (12). The caller CPE (12) can be an intelligent telephone adapted to generate, store, transmit and receive cookie files. The cookie files can include information tokens describing a caller profile. The CPE (12) can provide a template cookie file upon request from a called party during a conversation between the caller and called party. The template file can then be transmitted to the called party and modified. The modified cookie file can then be returned to the caller CPE (12) for future use during subsequent calls to the called party. The cookie file can reduce the processing time of calls placed to automated dial-up service centers and also reduces its computer resources required by the service system. |
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DETAILED DESCRIPTION The present invention relates to interactive telecommunications services.
To overcome the above described limitations of conventional telephonic service systems, the present invention uses a data file or "cookie" file in the context of the telephone service.
A "cookie" file is essentially a computer-readable data file containing information tokens, which can represent caller information, preferences, or the like.
A caller customer premises equipment (CPE), such as an intelligent telephone, can be adapted to store cookie files, create generic cookie templates, and transfer and receive cookie files to and from remote dial-up service systems.
The remote service system can be likewise adapted to utilize caller cookie files.
A cookie file can contain generic information, such as the caller's name, home and/or business address, phone number, e-mail address, or the like.
In addition, a cookie file can be created and stored for each particular remote service system.
In such cases, each cookie file could include information pertaining only to the particular remote service, as well as the generic information normally included in the cookie template.
An advantage of a telephone service using cookie files is that repeat callers would not be subjected to manually re-entering data every time they call.
Another advantage is that service providers would not be required to store and maintain caller profiles.
A further advantage is that callers could easily update generic information in cookie files locally stored in the caller CPE.
Turning now to the drawings, and in particular to FIG.
1, there is illustrated a telecommunications system 10 in accordance with an embodiment of the present invention.
The system 10 includes a caller CPE 12, a caller voice-over-data (VOD) modem 14, a telephone network 15, a called party CPE 24, and a called party VOD modem 22.
The telephone network 15 can include a public switched telephone network (PSTN) 18, a caller central office (CO)16 and a remote CO 20
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