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 Server call system

Details
Inventors: Leifer, Richard;
Assignee:
Primary Examiner: Maung; Nay
Assistant Examiner: Nguyen; Tu
Attorney, Agent or Firm: Keusey, Tutunjian & Bitetto, P.C.

A server call system that enables the customer to be in direct contact with the server at all times. A keypad is disposed at customer locations and adapted to receive item requests from the customer. The keypad is in wireless communication with a server pager carried by a designated server. The customer inputs an item request into the keypad and it is sent to a predetermined or dynamically determined server pager for fulfillment. In this manner, not only is the efficiency of the establishment increased by eliminating wait time by customers for submitting a request to their server, but the server can effectively serve more areas with less direct customer contact.

DETAILED DESCRIPTION It is therefore an object of the invention to provide a server call system that increases service efficiency in a restaurant establishment.
This and other objects are achieved in accordance with an embodiment of the present invention in which a server call system comprises a customer transmitter disposed at each customer location within a restaurant and a server receiver in wireless communication with said transmitter and being carried by service personnel with the restaurant.
The customer transmitter includes an input keypad adapted to receive customer item requests and a display for displaying a plurality of information to the customer.
The server receiver includes a display screen for displaying received item requests from said transmitter and at least one of an audible, visual and tactile indicator for indicating when a customer item request has been received from a customer transmitter.
In another embodiment, a central processing station is provided within the restaurant establishment to administrate communication between all customer location transmitters and server receivers.
The central processing station includes all processing, memory and wireless communication protocol to administrate the system.
The customer transmitters and server receivers can include transponders so as to enable the central station to identify the location of each transmitter and receiver.
In this manner, the central station can administrate communication between the customer location transmitters and server receivers by routing customer item requests to the server receiver of the service personnel most closely located to a service area that is to be used to fulfill the customer item request.
Other objects and features of the present invention will become apparent from the following detailed description considered in conjunction with the accompanying drawings.
It is to be understood, however, that the drawings are designed solely for purposes of illustration and not as a definition of the limits of the invention, for which reference should be made to the appended claims



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