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| Descriptor mechanism for assuring indivisible execution of AV/C operations |
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| Access control for groups of related data items |
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Interface and method of designing an interface
| Details |
Inventors: Bushey, Robert R.; Liddell, Gregory W.; Martin, John M.; Pasquale, Theodore;
Assignee: SBC Technology Resources, Inc. (Austin, TX)
Primary Examiner: Tsang; Fan
Assistant Examiner: Escalante; Ovidio
Attorney, Agent or Firm: Greenblum & Bernstein, P.L.C.
A method of designing an interface system that allows users to map the representation of their task directly to the interface. There are three major phases to the Customer-Centric Approach to Interface Design (C-CAID). End-users' tasks are categorized to determine the frequency of reasons or tasks of why users interact with a particular system. These reasons and their relative frequencies are used to design interface options that emphasize the user's task categories. Finally, the customer-centric interface designs are evaluated and compared with existing system interfaces using usability tests with actual users performing the tasks. The results from usability tests are used to pinpoint the task-option combinations that do not work well and which should be revised. Benefits of this customer-centric design are improved systems performance and increased user satisfaction. |
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DETAILED DESCRIPTION Accordingly, the present invention is directed to a method for designing a user interface and taking into consideration the user's input in mapping the specific tasks to the interface.
It is an object of the present invention to provide a customer-centric method for designing a menu based option interface.
Accordingly, the present invention provides for identifying, categorizing, producing, using, evaluating and comparing the system interface by employing usability tests with actual user task performance data to optimize the system user interface.
The present invention is directed to a method for designing an interface system comprising identifying reasons for a user to interact with the interface system, categorizing the reasons into task categories based at least upon commonality of subject matter, producing menu options based upon the task categories, and organizing the menu options based upon the frequency of occurrence of the task categories.
The method is further directed to evaluating the designed interface system utilizing usability tests to optimize the interface system.
Further, the usability tests compare menu options of the designed interface system with an existing interface system.
Yet further, evaluating comprises identifying ineffective task categories and menu option combinations.
According to further features of the invention, producing the menu options comprises utilizing customer-centric terminology to produce the menu options and the identified reasons are mapped to an associated menu option that addresses responses to queries represented by the reasons.
According to a feature of the present invention, the interface system comprises an interactive Voice Response (IVR) system.
Additionally, identifying reasons addresses the reasons why a user may access the interface system and defines a relationship between tasks related to the reasons and menu options.
According to a feature of the present invention, the organization of menu options locates the high frequency tasks earlier in the sequence of menu options
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