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 Method and apparatus for providing user support based on contextual information

Details
Inventors: Gusler, Carl Phillip; Hamilton, II, Rick Allen;
Assignee: International Business Machines Corporation (Armonk, NY)
Primary Examiner: Bayerl; Raymond J.
Assistant Examiner:
Attorney, Agent or Firm: Yee; Duke W., Mims, Jr.; David A., Yociss; Lisa L. B.

A method, apparatus, and computer instructions for providing user support. In response to a user input requesting real-time user support for an application, a request is generated for the real-time user support, wherein the request includes context information regarding the application. The request is sent to initiate a communications link for real-time user support.

DETAILED DESCRIPTION The present invention provides a method, apparatus, and computer instructions for providing user support.
In response to a user input requesting real-time user support for an application, a request is generated for the real-time user support, wherein the request includes context information regarding the application.
The request is sent to initiate a communications link for real-time user support.



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