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Customer billing relationships software
| Details |
Inventors: Rome, Joseph B.; Parris, Raymonda J.; O'Bryan, Susan S.;
Assignee: BellSouth Intellectual Property Corporation (Wilmington, DE)
Primary Examiner: Tieu; Binh
Assistant Examiner:
Attorney, Agent or Firm: Shaw Pittman LLP
A computer network architecture and software that accesses multiple telephone billing systems across multiple telephone service regions, provides a telecommunications service provider with a consolidated view of a customer's telephone usage, and provides means for creating, automatically implementing, and monitoring billing plans based on customer billing relationships illustrated in the consolidated view. The present invention pulls information from different billing systems and presents the telecommunications service provider with a consolidated account view that summarizes a customer's total worth to the service provider, rather than listing a series of unrelated accounts for the same customer. With the individualized consolidated views, a telecommunications service provider can formulate and implement flexible terms and conditions for each customer. The computer network architecture also supports extensive reporting capabilities and means for correcting the accounts presented in the consolidated views. Further, the architecture enables automatic implementation of billing plans without coding software programs. |
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DETAILED DESCRIPTION OF THE INVENTION The present invention is a Customer Billing Relationships accounting software system.
For clarity, the invention is described below from two perspectives: an application architecture and a technical architecture.
The application architecture defines how the present invention organizes business functions and divides the functions into business applications, which are further broken down into software components.
The technical architecture defines the underlying information technologies, addressing their configurations and locations.
The technical architecture explains the leveraging of existing legacy technologies and applications, while introducing advanced information technologies where appropriate.
Application Architecture The application architecture of the Customer Billing Relationships system is composed of separate business applications.
In the preferred embodiment, to accommodate the business applications used by most RBOCs, the present invention is comprised of the following two business applications: (1) Customer Billing Relationships Manager, and (2) Customer Terms and Conditions Manager.
These business applications are logical groupings of related functionality and are presented only for the purpose of illustrating the present invention.
The invention should not be construed as limited to these groupings of functionality.
FIG.
1 illustrates the overall application architecture of the present invention, showing how the business applications relate to each other and to existing systems.
Customer Billing Relationships Manager 100 interfaces with Customer Terms and Conditions Manager 102, CRIS 104, and CABS 106.
Customer Billing Relationships Manager 2 is an application responsible for creating and maintaining a "customer view" of the account structure.
The customer view groups together accounts that are logically one customer, relating customers to other customers, and provides unique customer-based information that cannot be obtained using CRIS 104 or CABS 106 account structures
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Finance 
