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Home I/O Systems System-converting-a-request-message-using-computer-protocol-to-telephone-communication-protocol-for-accessing-telephone-directory-assistance-information-without-assistance-from-an-operator

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 System converting a request message using computer protocol to telephone communication protocol for accessing telephone directory assistance information without assistance from an operator

Details
Inventors: Bouanaka, Hansali; Rahman, Moshiur;
Assignee: AT&T Corp. (New York, NY)
Primary Examiner: Luu; Le Hien
Assistant Examiner:
Attorney, Agent or Firm:

A directory assistance method and system to provide directory assistance information to users at computer terminals without operator assistance. The directory assistance information is requested in a computer protocol and converted to a telephone protocol, then the retrieved from a telephone data base.

DETAILED DESCRIPTION The aforementioned problems are solved by providing computer users access to directory assistance data bases maintained by a telephone company.
The computer users access the same data bases used by directory assistance operators.
In one embodiment of the present invention, a user enters a directory assistance request at a computer terminal.
The computer terminal transmits the request through a computer network to a telephone network.
The request is processed by a data base server attached to the telephone network.
The data base server then transmits a response to the user.
In a specific embodiment of the present invention, the computer network includes the Internet.
In another specific embodiment of the present invention, the protocol converter is a signaling protocol converter available from AT&T and the telephone network is a signaling system 7 (SS7) network.



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