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Details
Inventors: Spool, Peter R.; Masticola, Stephen; Soni, Dilip; Landi, William; Hasling, William;
Assignee: Siemens Power Generation, Inc. (Orlando, FL)
Primary Examiner: Paladini; Albert W.
Assistant Examiner:
Attorney, Agent or Firm:

A business management method for remote detection of anomalies with interaction between an electric distribution company and a plurality of customer energy consumers with respective electric metering systems, comprises the steps of: the consumers providing respective metering system data to the electric distribution company; the electric distribution company monitoring the respective electric metering system data; the electric distribution company monitoring for anomalies in the data; the electric distribution company performing remote online diagnostics upon detection of an anomaly; upon a finding that the electric metering system of a respective customer energy consumer is functioning properly, the electric distribution company notifies the respective customer energy consumer; and upon a finding that the electric metering system of a respective customer energy consumer is not functioning properly, the electric distribution company schedules a repair visit with the respective customer energy consumer. The method is likewise applicable to other commodities such as a water supply, fuel gas supply, or the like.

DETAILED DESCRIPTION What is claimed is: 1.
A business management method for remote detection of anomalies with interaction between an electric distribution company and a plurality of customer energy consumers with respective electric metering systems, said method comprising the steps of: said consumers providing respective metering system data to said electric distribution company; said electric distribution company monitoring said respective electric metering system data; said electric distribution company monitoring for anomalies in said data; said electric distribution company performing remote online diagnostics upon detection of an anomaly; upon a finding that said electric metering system of a respective customer energy consumer is functioning properly, said electric distribution company notifies said respective customer energy consumer; and upon a finding that said electric metering system of a respective customer energy consumer is not functioning properly, said electric distribution company schedules a repair visit with said respective customer energy consumer.
2.
A business management method as recited in claim 1, wherein said steps wherein said electric distribution company notifies said respective customer energy consumer and wherein said electric distribution company schedules a repair visit are performed by email.
3.
A business management method as recited in claim 1, wherein said steps wherein said electric distribution company notifies said respective customer energy consumer and wherein said electric distribution company schedules a repair visit are performed by a palmtop device.
4.
A business management method as recited in claim 1, wherein said steps wherein said electric distribution company notifies said respective customer energy consumer and wherein said electric distribution company schedules a repair visit are performed by a desktop computer.
5.
A business management method as recited in claim 1, wherein said steps wherein said electric distribution company notifies said respective customer energy consumer and wherein said electric distribution company schedules a repair visit are performed by a smart phone



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