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Methods and systems for telephony call completion
| Details |
Inventors: Trandal, David S.; Brahm, David J.;
Assignee: Callwave, Inc. (Santa Barbara, CA)
Primary Examiner: Tieu; Benny
Assistant Examiner:
Attorney, Agent or Firm: Knobbe, Martens, Olson & Bear LLP
The present invention is directed to processing calls to busy telecommunications lines. In one embodiment, the presence of a subscriber accessing a computer network over a first telephone line via a first computer terminal is detected, wherein the subscriber also has a first telephone station connected to the first line. When a caller calls the first line and the first line is busy, the call is forwarded to a second telephone line associated with a call manager system. The call manager system determines when the subscriber is no longer accessing the computer network. At least partly in response to determining that the subscriber is no longer accessing the computer network, the call manager system transmits a text message to the caller, the message including the subscriber's phone number. The caller can then call back the first line using the transmitted phone number. |
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DETAILED DESCRIPTION OF PREFERRED EMBODIMENTS The present invention is related to methods and systems for detecting and notifying a caller when a called busy telecommunications line transitions from a busy state to an idle state.
In particular, one embodiment of the present invention advantageously provides a callback notification system for wireless communication devices, such as cellular phones, as well as for wireline communication devices.
For example, when a user utilizes a telephone line to access a computer network via a dial-up connection, the telephone line will transition to a busy state and will not accept incoming calls.
Instead, the line can be provisioned through the local phone company to forward incoming calls to a call processing system.
By way of example, if a caller using a wireless, text message-enabled telephone calls the user's telephone line, the call will be forwarded to the call processing system.
Based at least in part on receiving the forwarded call, the call processing system determines that the user's phone line is busy.
The call processing system then determines when the user has ceased accessing the computer network.
Upon determining that the user has ceased accessing the computer network, the call processing system infers that the user's telephone line is now idle and transmits a corresponding text message to the caller's telephone.
The text message includes the user's telephone number.
The caller can proceed to call the now-idle telephone line without having to re-enter the user's telephone number.
Instead, the caller can press a "send" key, a "talk" key, or the like, on the caller's telephone and the telephone will automatically dial the user's phone number.
The call will then be completed.
Thus, utilizing the present invention, the caller is spared from having to repetitively attempt to call the user in the hopes that the called line will free up.
Further, the caller advantageously does not have to be a registered user of the call manager system or of the callback function
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Processing Data 
