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Method and system for the determination of location by retail signage and other readily recognizable landmarks
| Details |
Inventors: Kepler, Michael A.;
Assignee: Metro One Telecommunications, Inc. (Beaverton, OR)
Primary Examiner: Gelin; Jean
Assistant Examiner:
Attorney, Agent or Firm: Kaye Scholer LLP
A system and method for determining a current location by the visual identification of retail signage and other readily recognizable landmarks comprising a service center having one or more service agents, a plurality of inbound communication channels allowing the service center to receive a communication from a lost traveler or a traveler unfamiliar with the particular locale, a switch platform in the service center directing the communication received from the traveler to one of the one or more service agents. The lost traveler identifies for the service agent one or more of landmarks the traveler sees proximate to the traveler's current location. A database is maintained which includes a plurality of records corresponding to the geographic location information for a plurality of landmarks in a given region. A host computer executes a search of the database for the one or more landmarks visually identified by the traveler. The host computer attempts to determine the current geographic location from a search of the database. If successful, the service provider provides to the traveler an indication of the traveler's current location. |
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DETAILED DESCRIPTION OF THE INVENTION The following embodiments of the present invention will be described in the illustrative context of a directory assistance center capable of providing directory assistance and enhanced directory assistance services, including travel services, restaurant and movie services, and directions services.
Those skilled in the art, however, will recognize that the disclosed methods and structures are readily adaptable for broader applications.
With reference to FIG.
1, a mobile or ambulatory user (hereinafter referred to as the "traveler") in a first location uses a communication device such as a wireless telephone or personal digital assistant (such as a Palm Pilot.
TM.
or similar hand-held device) to connect to a service center providing a plurality of enhanced directory assistance.
It understood that with the ever-expanding capabilities of wireless devices, many types of digital messaging (e.
g.
, email, fax, wireless telephony, paging, WPA) may be used to communicate.
All of the these technologies come within the ambit of the present invention.
The traveler may connect to the service center over one of many telecommunications networks.
Different types of telecommunications networks are well know in the art.
As illustrated on FIG.
1, the networks include a public switched telephone network (PSTN) 11, a publicly accessible wide area network such as the world wide web or internet 12.
With the advent of protocol such as voice over IP, telephony over the internet is becoming more and more common.
In addition, the traveler may connect to the service center of a private communication network 13.
The communication is routed over one or more of the communication networks 11, 12, 13 to the service center 10.
At the service center 10, the communication is connected to a switch platform 14.
From the switch platform 14, the communication is connected to a service provider.
A service provider as used herein includes without limitation VRUs 18, human operators 19 such as directory assistance providers as well as operators specially-trained to provide assistance with directions, and interactive voice response systems (IVRs)
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